Privacy Policy

At Al Fajar Tib, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use any of our official sales and support channels.

By using our website or placing an order with Al Fajar Tib, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information when you visit our website, place an order, submit a form, contact us, or communicate with us through WhatsApp, phone, email, or social media:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Order details
• Product preferences
• Payment confirmation details
• Payment screenshot or receipt, where required
• Customer support messages
• Review, feedback, or complaint details
• Website usage data, such as pages visited, device type, browser type, and general location information

We only collect information that is necessary for order processing, delivery, customer support, payment verification, service improvement, and business communication.

Payment Information

Customers pay directly to our official Bank Account, EasyPaisa, or JazzCash accounts displayed during checkout or shared through our official contact channels.

We do not collect, process, or store debit card or credit card details on our website.

If you share a payment screenshot, transaction ID, sender name, sender number, or payment receipt with us, we use it only for payment verification, order confirmation, record keeping, and customer support.

Customers are responsible for sending payments only to our official account details. Al Fajar Tib will not be responsible for payments sent to any unofficial number, fake account, personal account, third party, or unauthorized source.

How We Use Your Information

We may use your information for the following purposes:

• To process and confirm your order
• To verify payment
• To deliver products to your provided address
• To contact you regarding your order
• To provide customer support
• To respond to complaints, refund requests, replacement requests, or warranty/guarantee claims
• To improve our products, services, website, and customer experience
• To send order updates, delivery updates, and important service messages
• To send promotional messages, offers, or product updates where allowed
• To prevent fraud, fake orders, payment misuse, and unauthorized activity
• To comply with legal, tax, accounting, or business record requirements

Order and Delivery Information

To complete your order, we may share necessary delivery details with courier companies, delivery partners, or service providers. This may include your name, phone number, address, order details, and payment status.

We only share the information required to process, pack, dispatch, deliver, or resolve issues related to your order.

WhatsApp, Phone and Social Media Communication

If you contact us through WhatsApp, phone call, email, Facebook, Instagram, or any other platform, we may keep a record of your communication for customer support, order confirmation, complaint handling, and service improvement.

Please do not share unnecessary sensitive personal information, medical records, private documents, passwords, banking passwords, one-time passwords, or card details through WhatsApp, social media, or any other communication channel.

Health and Product-Related Information

As Al Fajar Tib deals in organic, herbal, natural, and wellness-related products, some customers may voluntarily share health-related concerns or product usage questions.

Any such information is used only to guide the customer about product usage, precautions, or customer support. We do not use such information for unrelated purposes.

Our products and guidance are not a substitute for professional medical advice. Customers with medical conditions, allergies, pregnancy, breastfeeding, or ongoing medication should consult a qualified healthcare professional before using any herbal, natural, or consumable product.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website performance, remember user preferences, analyze traffic, improve product pages, support WooCommerce functions, and provide a better shopping experience.

Cookies may help with:

• Shopping cart functionality
• Checkout process
• Website security
• Website analytics
• User experience improvement
• Marketing and retargeting, where applicable

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website features, including cart and checkout functions.

Reviews and Feedback

If you submit a product review, website review, testimonial, comment, or feedback, we may display it on our website, product pages, social media, or marketing material.

We may display your name, review content, product experience, rating, city, or general customer identity where appropriate.

We do not intentionally publish private information such as phone number, full address, payment details, or private communication without permission.

Marketing Messages

We may send you promotional messages, product updates, offers, or announcements through WhatsApp, SMS, email, or social media, where permitted.

You may ask us to stop sending promotional messages at any time by contacting us through our official support channel.

Important order-related messages, payment confirmation messages, delivery updates, or complaint-related communication may still be sent where necessary.

Data Sharing with Third Parties

We do not sell, rent, or trade your personal information to third parties.

However, we may share necessary information with trusted service providers only when required for business purposes, such as:

• Courier and delivery companies
• Payment verification support
• Website hosting provider
• Website maintenance or development support
• Analytics or marketing tools, where applicable
• Legal, tax, accounting, or government authorities where required by law

These third parties are only provided with the information necessary to perform their relevant service.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online system, messaging platform, or internet-based communication method can be guaranteed to be completely secure. Customers should also take care when sharing personal or payment-related information online.

Data Retention

We may keep customer information for as long as necessary for order processing, delivery, customer support, warranty or guarantee claims, refund and return records, legal compliance, tax/accounting requirements, fraud prevention, and business record keeping.

When the information is no longer required, we may delete, anonymize, or securely store it according to our business needs and applicable requirements.

Customer Rights

Customers may contact us to request:

• Correction of incorrect personal information
• Update of contact or delivery details
• Access to order-related information
• Removal from promotional communication
• Deletion of certain personal information, where possible and legally permitted

Some information may need to be retained for legal, accounting, tax, order history, complaint handling, or fraud prevention purposes.

Children’s Privacy

Our website and products are intended for general customers and are not specifically directed toward children.

If a minor uses our website or places an order, it should be done under the supervision of a parent, guardian, or responsible adult.

External Links

Our website may contain links to third-party websites, social media pages, courier tracking pages, payment platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. Customers should review the privacy policies of those platforms separately.

Changes to This Privacy Policy

Al Fajar Tib may update this Privacy Policy from time to time to reflect changes in our business, website, payment methods, legal requirements, or customer service practices.

The updated version will be posted on this page with the revised “Last Updated” date.

Contact Us

If you have any questions, requests, complaints, or concerns about this Privacy Policy or how your information is handled, please contact us through our official support channel:

Phone / WhatsApp: 03103011166
Email: Support@AlFajarTib,com
Website: www.AlFajarTib.com
Business Name: Al Fajar Tib / Al Fajar Tib Clinic & Store